SHOULD I SUBMIT A TICKET?
We are here to help you use and customise your Design Space theme or template but for any issues relating to general usage of your parent theme or platform (Divi, ProPhoto or Showit), it's better to go straight to the experts and contact them directly. All of them offer good support and excellent documentation, which you can find links to below.
If you have a general hosting or WordPress issue, then do contact your host first to see if they can resolve the problem.
If you haven't been able to find the answer to your question on this site, then please do get in touch.
Please include a link to your site and, if you think we will need them, your WordPress login details. Your details are only viewed by our support team and stored in our secure support ticket area.
We aim to respond to all tickets within 24 hours, Monday to Friday, although our response time is usually much faster.
DIVI PARENT THEME QUESTION OR PROBLEM?
There are many excellent Divi resources available
- Support is included with your Elegant Themes membership. Visit the Elegant Themes members' area and raise a ticket in the support forum.
- View the official Divi documentation.
- Search for answers in the Divi Theme Users group on Facebook.
PROPHOTO THEME QUESTION OR PROBLEM?
ProPhoto has an excellent support service, with extensive documentation and a rapid response time with tickets.